(L-R): Des O’Meara, Glyn Riley, David Berry, Mark Earp, Chris Denton, Mehedi Hussain and Ricardo Butler
RISCO’s installer support service has been expanded with the growth of its technical training programme as the company announces the increase in the size of its team and the accessibility of its training.
The expanded technical and training department provides installers with free, bespoke, face-to-face technical training at their own premises, at the company’s UK headquarters in Greater Manchester, and now also at branches of ADI Global Distribution.
As part of the development, David Berry joins RISCO as technical support and training engineer, bringing with him over ten years’ experience of the security sector. Arriving from Walker Fire (UK) where he provided technical support, David has also held roles at Keyways Security Systems and Southern and Northern Monitoring Services.
He works alongside a second technical support and training engineer, Des O’Meara, who was recently promoted to the new position following five years as technical support helpdesk engineer, and has a wealth of engineering knowledge, gained at ADT and SPIE.
Alongside sales engineer Glyn Riley, Des and David take responsibility for delivering the training programme. Additional expertise is provided by the wider technical team: UK and Ireland technical and training manager Mark Earp and product support specialist Chris Denton have both worked for the company for over 15 years.
The group is aided by the company’s apprentice technical support technicians, Mehedi Hussain and Ricardo Butler, who were appointed last summer to provide first-line, UK-based installer assistance.
