What can be done to root out the problem of “rogue” installers operating in the UK security sector? Does the public need to be made more aware of third-party certification or is it time for installation companies and engineers to be licenced as they are in Ireland? The PSi Panel is in session…
Matt Haynes – HID
The conversation around “cowboy” installers in the UK security sector is valid but often misdirected. The installer is typically reactive to the specification they’re handed—so while individual competence and third-party certification (such as via NSI or BSIA-aligned schemes) are critical, one must look further upstream to understand and address the root cause of insecure or unsuitable installations.
Under the incoming Martyn’s Law, organisations must demonstrate proportionate and effective measures to mitigate terrorist threats. For access control, this means the difference between a secure perimeter and one that can be easily bypassed. But this doesn’t start at installation—it starts with a thorough risk assessment, a properly scoped security strategy and a qualified consultant or master system integrator (MSI) who understands both the threat landscape and the technology ecosystem itself.
Too often, access control systems are installed based on a generic spec—one that prioritises cost or basic compliance, rather than the unique risks of the environment. Without informed system design and intelligent integration, even the best hardware, installed perfectly, can still leave major gaps in protection.
This is where other countries offer useful models. In Ireland, installers and companies must be licensed by the Private Security Authority (PSA)—but just as important is that projects tend to flow through qualified specifiers and integrators who define a risk-led approach from the outset. In Australia and parts of Europe, the use of accredited consultants is often standard and their role in aligning systems with actual security objectives is tightly linked to system performance and compliance.
To truly improve standards in the UK, we need to go beyond blaming the installer. Instead, we should:
- Promote the use of licensed or certified consultants and MSIs, particularly for high-risk or public-facing environments
- Mandate that access control specifications follow documented risk assessments aligned with Martyn’s Law
- Require that installations are validated post-completion, ensuring that what’s installed genuinely mitigates identified risks
Public awareness of third-party certification remains important, but so too is educating procurement teams, end users and even insurers about the difference between a compliant system and a secure system. One is based on tick-box standards. The other is based on fit-for-purpose design, integration and accountability from start to finish.
In short, solving the “cowboy installer” problem starts not at the toolbox—but at the drawing board.
Sam Cherri – Serage UK
Addressing the issue of “cowboy” installers in the UK security sector is multifaceted, primarily due to the existing shortage of qualified engineers. While implementing regulations akin to Ireland’s model could enhance standards, it may inadvertently strain the industry further, as the demand for skilled professionals would likely exceed supply.
In Ireland, the Private Security Authority (PSA) mandates that contractors in sectors like CCTV and access control obtain a PSA licence. This licensing process ensures that only qualified individuals perform installations, thereby safeguarding public interest.
However, the UK’s current regulatory framework, overseen by the Security Industry Authority (SIA), doesn’t encompass all security installation roles. For instance, while SIA licensing is required for activities such as door supervision and CCTV monitoring, it doesn’t extend to the installation of security systems.
To mitigate the risks associated with unqualified installers, some distributors in the UK have adopted stringent vetting processes. They conduct thorough assessments, including verbal interviews, to confirm the competence of professionals before allowing them to trade. This approach helps ensure that only qualified individuals handle installations, thereby maintaining industry standards.
In conclusion, while regulating the security installation sector is essential to eliminate subpar practices, it’s equally important to address the underlying issue of workforce shortages. A balanced approach that combines regulation with initiatives to bolster the number of qualified engineers will be crucial in enhancing the industry’s integrity and capacity.
Richard Parker – Amthal Group
Tackling the issue of “cowboy” installers in the UK security sector requires a balanced approach that combines increased public awareness with potential regulatory reform.
While the industry is already governed by a complex framework of standards and regulations, unaccredited and underqualified individuals are still able to mitigate the system, often to the detriment of customer safety and confidence.
One of the most effective preventative measures is improving public understanding of third-party certification.
The more consumers are made aware of independent certification schemes – such as those offered by NSI or SSAIB – the more likely these will become a standard consideration in the purchasing process.
Over time, this could significantly reduce the likelihood of unaccredited installers being selected to carry out work, as customers begin to actively seek out certified providers. Third-party certification provides assurance of competence, compliance and a commitment to quality.
As an NSI Gold accredited company, Amthal Group Companies recognise the value such schemes offer in setting a benchmark for professional standards across the industry.
Introducing a formal licensing system, as seen in Ireland, is an option that should be explored carefully, with input from across the industry. It could help with the price point expectations of consumers.
Licensing engineers and installation companies ensures a consistent minimum standard of competence and accountability across the sector. Any proposed licensing process would need to be clearly defined and aligned with existing regulatory structures to avoid duplication and ensure effective implementation.
For companies already investing significantly in staff training and formal qualifications, any move to recognise and support this investment is likely to be welcomed. It offers a clearer distinction between those committed to maintaining high standards – delivering total protection and guaranteeing compliance – and those who are not, helping to build trust and raise the profile of responsible operators.
Ultimately, rooting out “cowboy” installers will require a combination of public education, industry collaboration, and potentially, targeted policy changes. Strengthening the visibility and perceived value of third-party certification is an achievable and impactful first step.
Licensing may represent a longer-term solution, but its success would depend on thoughtful consultation and integration with the industry’s existing compliance frameworks.
Find out what other experts think in the July 2025 edition of PSi magazine
