Liverpool Heart and Chest Hospital (LHCH), an NHS foundation trust that delivers care to nearly three million people, has partnered with Verkada to enhance hospital security.
Like many healthcare organisations, LHCH had a legacy security system that was costly to maintain, required tedious manual updates, and no longer met the hospital’s evolving needs. Brian Cowan, security manager at LHCH, explored new solutions that would simplify management of LHCH’s video security camera network and following a trial he expanded Verkada technology across LHCH’s entire facility.
“The security team within LHCH remains focused on protecting all users and our facilities 24/7,” said Brian Cowan. “LHCH is one of a few NHS Trusts in the UK to be assessed as ‘outstanding’ by the Care Quality Commission twice; with the help and support of Verkada, we have a physical security solution that is consistent with our ‘Outstanding’ rating.”
Verkada’s hybrid-cloud architecture enables LHCH to enhance visibility, simplify operations, and strengthen patient and staff safety in a variety of ways:
- Centralised management through the cloud-based platform, Command, has enabled LHCH to expand security infrastructure quickly and easily, improving its coverage and efficiency while eliminating costs.
- The Verkada cameras process data at the edge, delivering AI-based video insights in real-time to provide LHCH’s security team with more context. Camera feeds are now quickly accessible via Command, so LHCH can view, archive, and share footage quickly and easily through a live link from any web browser or mobile device.
- The system makes it easy for administrators to have control over who has access to specific cameras across locations, ensuring proper levels of clearance are in place for viewing and maintaining footage. All customer data is encrypted at rest and in transit, establishing the security of storage and transmission. Verkada’s Face Blur feature also ensures that videos that are shared externally uphold privacy requirements and do not display individual identities.
