It’s been a busy few weeks for our training manager Adrian Brownlow, with training courses in Estonia as well as at our head office near Reading. Here, he explains what Inner Range training involves, who it’s suitable for and how to register.
Certified Technician
Our Integriti Certified Technician training is a basic level course suitable for technicians who are new to Inner Range Integriti products.
The four-day course includes a day introducing the various different types of Integriti hardware as well as our basic installation guidelines.
Days two to four introduce technicians to the basic setup of the system, including basic intruder, access control and building automation programming.
Technicians are provided with our Integriti Commissioning Software (CS) as well as individual training cases containing Integriti hardware for the duration of the training. Technicians are given live demonstrations and can then confirm their understanding by completing practical exercises by programming the hardware and software and watching their programming in action.
On the last day there is a final programming assessment. If technicians are successful, they are awarded factory certification as an Inner Range Integriti certified technician. The factory certificate is valid for three years.
An online version of the course is also available. Technicians are sent the training case and can complete their learning online. A face-to-face assessment day is still required in order to receive factory certification.
Advanced Technician
Our Integriti Advanced Technician course also takes four days and is suitable for technicians who have a good working knowledge of Integriti hardware and software and who already hold a current Certified Technician certificate.
It consists of some of the more advanced programming features of the hardware including anti-passback, duel user and low-level lift control. It also includes training on some features available via our Integriti Professional software, including custom fields, importing users via a csv file, schematic map design and alert definition programming.
Each attendee is provided with a copy of our Integriti Professional software and an individual training case containing Integriti hardware for the duration of the training course.
As with our Certified Technician training, technicians are given live demonstrations and can then confirm their understanding via practical exercises.
On the last day of the course, there is a practical programming assessment. Successful technicians are awarded factory certification as an Inner Range Integriti advanced technician. This factory certificate is valid for three years.
From Reading to Tallinn
At the moment, our UK training courses take place at our European head office near Reading. Last month we trained three technicians from an integrator that has just started using Inner Range products. They completed our Certified Technician course.
Earlier in the month, I spent time in Tallinn, Estonia, training seven technicians. The technicians were booked on via our local partner for Estonia, STA Techniks, and the training took place at STA Techniks’ office.
This cohort had already completed our online Certified Technician course, so our first day of face-to-face training was an assessment to see if their skills were up to scratch. I’m pleased to say they all passed. The remaining three days were spent on the Advanced Technician course including a final assessment that all the technicians also passed.
Why our training’s worth it
It’s important for technicians to receive factory training because it allows them to understand our Integriti product in-depth. End-users continually ask installers to program sophisticated scenarios outside of basic programming features. Integriti is very flexible in the way it can be programmed, so most scenarios can be achieved, but it’s important the installer understands the logic so he or she can successfully program the requested scenario.
Our training also helps technicians understand the configuration of the system hardware, which eases any fault-finding that may be necessary on the system. Better understanding reduces the length of time installers need to spend on the phone with our in-house support technicians too.
Refresher training
Refresher training for both the Certified and Advanced courses is available and comprises an online questionnaire to ensure technicians’ skills and knowledge are up to date.
UK training
All scheduled UK training courses are currently held in our European head office near Reading.
European and Middle East training
Training courses outside the UK are organised by our ‘local distributor’ in the country where the training is due to take place.
How to register
Our sales team can provide details of forthcoming UK training to installers and integrators upon request. They can also provide information on training possibilities in Europe and the Middle East.
