Through a new collaboration agreement, existing customers of BT Redcare will have access to continued service and migration delivered by AddSecure who will continue the Next Generation fire and security alarm signalling services in the UK.
Following BT Redcare’s plans to cease operations from August 2025, AddSecure will step in as a partner to take on the responsibility of managing customer relationships with alarm receiving centres currently using BT Redcare’s Next Generation portfolio of alarm signalling devices.
Wim Harthoorn, Director of Sales for Smart Alarms at AddSecure, said: “Our team is committed to ensuring a seamless transition while upholding the same level of excellence that BT Redcare customers have come to expect. This means that existing services will continue without interruption, requiring no action from customers. Installed BT Redcare alarm signalling units will continue to function as usual.”
Simon Warner, Director of UK Portfolio Businesses, BT, said: “We are pleased to have secured this agreement with AddSecure, so UK alarm installers can continue to benefit from next-generation technology, alarm equipment and services even after BT Redcare closes in August 2025. We are now focused on supporting our existing customers to ensure a smooth transition.”
