Working in a constantly changing market, the Dutch postal service, PostNL is a dynamic company delivering logistics services internationally. With a retail market that exists increasingly online and a marked growth in parcel deliveries, PostNL has adapted and grown to provide of all-in-one solutions for logistics and other online retail support services.
PostNL offers its customers solutions that start with setting up online stores and end with delivering orders to a customer’s front door. PostNL even take care of goods handling, storage and the entire administrative side of the online retail buying chain.
As a result of these changing market trends, there are now increasingly more expensive goods being sent by post. Security is therefore an increasingly important issue, and PostNL wanted to ensure items did not disappear en route to their destination, while at the same time, needed to carefully assess the cost implications of upgrading its security provisions. As a result, he PostNL security team drew up a comprehensive business case clearly defining existing ongoing costs, the amount to be invested in any upgrade project and the related return on investment they needed to achieve.