TOUCH, the security monitoring customer application exclusive to Security Monitoring Centres (SMC), has been updated to TOUCH 2.0 with a range of new features and technological improvements aimed at enhancing the customer experience.
TOUCH 2.0 is an online platform that benefits installers, engineers, and end users. It can be accessed from both PC and mobile devices, providing users with complete flexibility, real-time visibility, and control over their monitored connections.
The interactive dashboard puts the vital information customers need at their fingertips, allowing them to manipulate how data appears for a more intuitive experience. A visual summary of critical information is presented quickly and easily, making information sharing faster and more efficient.
TOUCH 2.0 now provides greater control over access with two-factor authentication integrated as standard. New security features also make it easier than ever before to reset passwords, create super users, and assign varying levels of access and control across teams.
“TOUCH 2.0 makes managing keyholders straightforward, with the ability to add new keyholders and modify existing users in seconds. We’ve integrated a host of new report filters to make presenting and understanding business-critical information quick and simple,” said SMC’s Managing Director, Colin Walters.
New features eliminate the need to send keyholder changes to the Alarm Receiving Centre (ARC). Users can now control scheduling and receive general updates, providing self-serve freedom.
TOUCH 2.0 delivers a complete view of historic site alarm activity and actions, meaning potential security threats to sites and people are never missed.
