Faelsafe Life Safety has transformed its business using BigChange field service management software. Since implementing the cloud-based platform, Faelsafe has reduced its administrative resource, eliminated paper from its mobile operation and improved the efficiency of engineers working across mainland UK.
Andrew Hutchinson, Director of Faelsafe said: “Despite having job management software, we were still producing paper worksheets and reports, in triplicate, and having to wait for engineers to return to base before we could process them. This was labour intensive, resulted in delays in invoicing and meant dealing with customer queries was virtually impossible.
“Since implementing BigChange we have slashed our administrative resource, we have removed every filing cabinet from the office, eliminated delays in invoicing and query resolutions and improved the efficiency of our engineers.”
Headquartered in Leeds, Faelsafe made the move to BigChange following a recommendation from its IT support company. The complete job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence, has helped Faelsafe remove paper from its job allocation and reporting workflows.
Engineers are automatically allocated work and completion reports, including photographs and customer signatures, are digitally captured, stored and shared with the back-office operation. Route scheduling and live tracking is also helping Faelsafe optimise the use of mobile engineers reducing time spent travelling between jobs.
